Privacy Policy

Last updated: January 27, 2025

PetChatLine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet health guidance chat service.

Information We Collect

We may collect the following types of information:

• Chat Content: Messages you send through our chat service, including descriptions of your pet's symptoms and health concerns.
• Contact Information: If you choose to provide it, your email address and/or phone number for follow-up communications.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Usage Data: How you interact with our service, including session duration, pages visited, and features used.
• Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze service usage.

How We Use Your Information

We use the information we collect to:

• Provide and improve our pet health guidance service
• Respond to your inquiries and provide customer support
• Send you relevant information about pet health (if you opt in)
• Analyze usage patterns to enhance our service
• Connect you with veterinary services through our partner network
• Comply with legal obligations

Information Sharing

We may share your information with:

• Veterinary Partners: When you choose to connect with a vet through our service, we share relevant information to facilitate that connection.
• Service Providers: Third parties that help us operate our service (hosting, analytics, etc.).
• Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

support@petchatline.com